FAQ

Frequently asked Questions 

 

HOW LONG DO CUSTOM ORDERS TAKE?

Clothing are produced as ordered. No items are in stock or ready to ship 

 

Please allow 7-14 business days for items to be produced depending on volume of orders. Allow 15-20 business days footwear to be manufactured. When orders are placed, let us know Via Email if there are delivery timelines of any kind so we can meet schedule.

 

WHAT ARE MY DELIVERY OPTIONS?

Orders ship out First Class (FREE) 2-5 business days and through USPS. 1-3 days Priority and Overnight shipping are optional if needed. Overnight Fee added DOES NOT mean shirt will be shipped next day. Please allow 2-3 business days rush for shirt to be produced and then overnighted to shipping address.

 

OUR REFUND & RETURN POLICY

Items shipped domestically (USA) can be returned within 2 days of receiving for exchange or credit ONLY. There is no exchanges for items shipped intentionally. Please Email Thejacquesinfo@gmail.com to notify of any issues with order. Item must be in its original packaging and in perfect, unused condition. 

​We do not offer Refunds. Especially for  printed Tee shirts since they are manufactured through third party companies.

 By making a purchase with The Jacques, you are confirming that you have read and understand our No Refund policy. All merchandise sold by The Jacques is sold as is without any guarantee.

 Please email us before shipping back any items as we are not responsible for lost shipments. Shipping cost are non refundable.

All flag and flags sleeves are cut from 100% bandana flags and tee's only go to 2X. They are not printed nylon or stretchy material.

HOW DO I TRACK MY ORDER?

Customers will be notified via email with tracking numbers when orders are shipped. You can always email for any further tracking updates Thejacquesinfo@gmail.com

What about INTERNATIONAL SHIPPING prices?

We ship internationally via USPS 7-14 business days and free shipping does not apply to international orders.

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